Personal Care

Overview

Personal Care is sensitive and deeply personal. Our carers provide respectful support with daily personal routines while protecting privacy, dignity, and choice. We always seek consent and aim to promote independence wherever possible, working at the individual’s pace and in line with their preferences.

Who this service is for

• People who need help with washing, dressing or hygiene routines
• Individuals with mobility challenges, illness, disability, or long-term conditions
• Those who prefer discreet, professional support at home
• Families seeking reassurance that personal routines are managed safely

What’s Included

• Washing and bathing support
• Dressing, grooming and personal appearance
• Toileting support and continence care
• Oral hygiene and skincare support
• Safe mobility support during personal routines (as agreed in the plan)

How we deliver this care

We agree a person-centred care plan that records preferences, communication needs, cultural considerations, and the agreed approach for each routine. Risk considerations (for example, mobility or falls) are addressed through agreed methods and any equipment requirements. We support privacy and dignity at every step.

Our approach

We deliver personal care with compassion and professionalism. We respect cultural and religious preferences and ensure individuals are comfortable, informed, and in control of their care wherever possible. We aim for consistent staffing to build trust and confidence.